Here at cottonjunkies we pride ourselves on excellent customer service.  If there is anything you need, ask!

  • Return

    All items are fully refundable within 30 days of purchase, including Sale Items. All merchandise must not be worn, washed, or altered, and with all original tags and packing. Please follow instructions included in your package for returns or see below.

    We really want you to be happy with your purchase. In the case you are not, we gladly except and give a full refund as stated above within 30 days, as well as work to make it as easiest a process for you as possible. Orders returned past the 30 days will be store credit only. Anything past 60 days cannot be returned.

    Important Notes:

    Special Return Dates apply during the Holiday Season and will be posted at checkout.
    Shipping fees are nonrefundable.
    Return Instructions

    Simply send us an email at support@cottonjunkies.com or call us at 314-610-0940 to let us know you have a return so we can quickly email you your return label. Securely repackage the merchandise. Make sure to remove or cover original mailing address or barcode labels from the package. Place the return mailing label on the package. Drop off at a US Postal Service mailbox or Post Office. Badaboom badabang you’re done. If you choose not to use the prepaid shipping label, please make sure to mail it using a trackable, insured method. CJ cannot be responsible for packages we do not ship. Thanks!

    Please return to:
    Attn: Returns
    Cotton Junkies LLC
    11469 Olive Blvd.
    Ste 221
    St. Louis, MO 63141

    You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your package.

    Processing Time for Refunds

    Please allow 5 business days from the time we receive your order. You will receive an email to the email address listed on your account when we have processed your returned merchandise. The order will be refunded in the original form it was purchased less the return shipping fees. Once we have processed the refund, you may incur additional days due to your banking institutions time for processing and posting to your account.

    Exchanges

    We do not offer exchanges through our return process. In order to avoid delayed time in receiving your item in the correct size or possibly another item – Please place a second order. Please also send an email to support@cottonjunkies.com with the ‘subject’ line, EXCHANGE, letting us know you will be exchanging – make sure to also ‘include your order number’. When we receive the returned merchandise we will credit your full refund, and you will not be charged a return shipping fee. Thank you, we hope this helps to better serve you more effectively without delays.

  • Shipping

    US & Canada Shipping

    There is a $4.95 US flat fee shipping cost per order, and a $10.95 Canada flat fee shipping cost per order. We offer Next Day and Second Day shipping at an additional cost.

    For all registered customers. We offer monthly free shipping promotions, special discounts, and other various CJ fixes!

    International Shipping

    Of course we can ship to you! For all other International shipping there is a flat rate of $17.95. For express International service, please email us at support@cottonjunkies.com and we will be more than happy to accommodate you if we can, additional charges may apply.

  • Order Status

    Track your package

    Click here

    Cancel an order

    Once the order is placed it cannot be canceled as we try to get each order out as soon as possible. But no need to panic! When you receive it you can simply return it. But please email us at support@cottonjunkies.com and let us know you wish to cancel so that we don’t charge you the return shipping fee.

    Oops! Out of Stock

    If, in an unexpected situation you place an order on an item that becomes out of stock at the same time; we will undoubtedly contact you as soon as possible, refund the paid amount, and send an email to you as soon as the item is back in stock!

  • Payment

    Accepted Forms of Payment

    Visa, MasterCard, Discover, American Express, as well as Paypal. Security is critical to cottonjunkies. Protecting your information is taken very seriously so that you may safely and easily shop with us.

  • Privacy Notices & Disclosures

    In using this website you are deemed to have read and agreed to the following terms and conditions:

    The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

    PRIVACY STATEMENT

    We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual clients. We constantly review our systems and data to ensure the best possible service to our customers.

    CONFIDENTIALITY

    Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our supplier(s) and partners and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

    We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

    DISCLAIMERS

    EXCLUSIONS AND LIMITATIONS

    The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

    excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

    LOG FILES

    We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

    COOKIES

    Like most interactive web sites this Company’s website [or ISP] may use cookies to enable us to retrieve user details for each visit. Cookies may be used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

    LINKS TO THIS WEBSITE

    If you create a link to a page or any content on this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

    LINKS FROM THIS WEBSITE

    We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

    COPYRIGHT NOTICE

    Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

    NOTIFICATION OF CHANGES

    The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

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